- All orders are sent with Royal Mail, and are shipped from our studio on Mondays,Tuesdays & Thursdays.
- We offer free standard UK shipping on all orders. Express shipping is also available at an additional cost of £2.
- International orders are sent via a tracked service and can take 2-4 weeks to arrive depending on where you are based, sometimes faster. The customer will be responsible for any customs charges on the parcel.
- All orders are packaged in recycled mailing bags, please reuse them when possible before throwing them away !
Exchanges & returns
We like to encourage thoughtful buying and hope you take careful consideration before purchasing with us, as returns and exchanges have a negative impact on our environment. However, we understand that sometimes an item isn't right and we can arrange an exchange or return under the following conditions:
- Returns & exchanges are accepted within 14 days of delivery.
- Please contact our customer service team to request an exchange or return. Items sent back to us without requesting pre-approval will not be accepted.
- Items must be sent back to us within 14 days of your exchange/return being approved.
- The item must be in the same condition you received it in, unused & unworn.
- We do not hold stock for exchanges, so you will be instructed to purchase the new size when exchanging. Exchanges are only possible when the size you want is in stock.
- Upon accepting your exchange item, we will refund you the item price.
- We charge a £5 handling fee for all returns, which will be deducted from your final refund. UK exchanges are free.
- We are so sorry if you have received a faulty item, and we promise this is not the quality you should expect from our designs !
- please email email@example.com with some photos & your situation, and we can deal with your request there.