Policies

Shipping

• All orders are sent with Royal Mail, and are shipped from our studio on Mondays & Thursdays.

• UK shipping is £3.95, all orders are sent with 2nd class signed for service and tracking information is received when delivery has been attempted.

• International orders are sent via a tracked service and can take 2-4 weeks to arrive depending on where you are based, sometimes faster.

• We are not responsible for customs charges on delivery, but we do all we can so customers don't have to pay import tax.

• All orders are packaged in biodegradable mailing bags, please reuse them when possible before throwing them away !

Exchanges

We don't offer returns or refunds, only exchanges for our designs only, within 14 days of receipt subject to availability

Exchanges can only be made for the same item in a different size. Please contact our customer service team to request an exchange. 

If you bought the smallest or biggest size and we don't offer a smaller/bigger option, we will accept a return for store credit.

Items sent back to us without requesting an exchange will not be accepted.

The item must be in the same condition you received it in, unused & unworn.We do not hold stock for exchanges, so you will be instructed to purchase the new size when exchanging. 

Exchanges are only possible when the size you want is in stock. Upon accepting your exchange item, we will refund you the item price.

Faulty

• We are so sorry if you have received a faulty item, and we promise this is not the quality you should expect from our designs! please email customerservice@isabellavrana.co.uk with some photos & your situation, and we can deal with your request there.